Charlton Family Vacation - Scotland

By Paul Charlton · Agent Ruth Denham · in United Kingdom

I wanted to take this time to let you know how much we appreciated Ruth and all her assistance with our recent trip to Scotland. It was no easy task for her as she had to find flights and accommodation for seven adults over a 17 day trip. We had two vehicles to hire and many miles between stops. If I recall we traveled over 1500 miles from Gatwick to Chester, Edinburgh, Inverness, Ilse of Skye, Fort William, Oban, Isla and Glasgow.

This was the second trip to Scotland for us in the last three years. We also took advantage of Ruth’s knowledge of Scotland for the first trip however there were only five adults for her to accommodate on that trip. Much easier. Haha.

We had an issue with the car rental on this latest trip where we were forced into an upcharge for an “equivalent” vehicle upon landing in Gatwick. I argued this extra charge at the counter to no avail, so I just paid the extra cost as we wanted to get our vacation started. I mentioned this to Ruth when we returned and she successfully went to bat for us. We received a full refund, in excess of $800.00, just this past week.

I can’t thank Ruth enough for all of the time and effort she put into the planning of our holiday and getting our refund. We had a wonderful time and will have many memories to share for years to come.

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